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Which
payment methods do you accept?
We are
pleased to accept bank checks, money orders, Visa and MasterCard
payments. If you are not picking up items at a
show or in VA, please call us or
email
us for final shipping charges.
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Can
I cancel my order?
Yes, you may if the
item has not been shipped.
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I
canceled my order but I haven't received a credit yet. How long
do credits take?
We submit all requests
for credits within 48 hours of receipt; however, it may take
7-10 business days for you to receive your credit. You should
see this on your next credit card statement or the following
one, depending on where you are in your billing cycle.
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May
I return a damaged, defective, or unwanted item?
If you are not satisfied with your purchase, please contact us
within 15 days of receiving the order for a replacement or
refund. Items returned to us in original condition
are eligible for full credit (less shipping charges). Shipping
costs will only be refunded for defective merchandise.
Merchandise
returned to us in used condition or without prior authorization
will be refused, and shipped back to you at your expense. Please
include a copy of your receipt and return your merchandise in
the original box. Take care to include all hardware and any
instructions. The value of any missing parts will be deducted
from your credit.
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What
happens if the item I ordered is not available?
Most of our items are in stock and will ship to you within a few
days. Occasionally an order may be delayed due to materials
availability or other circumstances. If there is a change in
availability or delay in filling your order, we will notify you
via phone or email. You will have the option of waiting for the
item or canceling at that time.
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How
long will it take to receive my order?
Orders shipped via UPS ground typically arrive in 5-10 days.
A-frames and contact trainers are shipped via common freight
carrier and may take longer.
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Can
I have an order shipped to my P.O. Box?
No.
Most of our merchandise is shipped via UPS, and a valid street
address is needed to ensure proper delivery. We also cannot
deliver to A.P.O., F.P.O. or foreign addresses.
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What
if I want to pickup my items?
Orders
can be picked up at our VA shop or at shows where we are vending. Please
contact
us for pickup times or a list of New England shows we plan
to attend.
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How
are shipping charges calculated?
Shipping charges vary according to product weight and
destination. Most products are shipped via UPS Ground (because
they offer package insurance and excellent tracking software).
Larger items are generally shipped via common carrier, and
require higher shipping rates.
If
you have additional questions, need more information, or would
like to place a large or custom order, please e-mail us at:
agilityequipment@yahoo.com
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Products
and
are accepted
for your convenience!
